We meticulously measure & report on aspects like quality of your sales staff including their product knowledge, efficacy of customer engagement & adherence to standard sales procedures (SSP), product placement in store, nature & type of competition prices & schemes that is denting your sales etc. We are one the leading Mystery Audit Companies in Nigeria & Africa-wide & aspire to become pioneers in the industry.
In a world characterized by exponential proliferation of new brands & declining brand loyalty, it is but imperative that every marketer is trying to create his unique differentiation with his customers or channel partners. Much of these efforts are targeted at the end consumer when s/he goes in to purchase the product or service. As a result, Customer Experience Management, as part of the larger Customer Relationship Management (CRM) strategy, is increasingly gaining importance.
Our Mystery Shopping, Mystery Audit, Secret Shopping, Research Shopping, & Mystery Consumer Research Fieldworks
Over the years, we’ve developed a set of tools to gather the data & to ensure that the resulting actionable insights reached those who could make the difference: your people at the front line.
We chose to provide specialty services in Mystery Shopping & Mystery Audits because we believe it’s important to focus on meeting our clients’ needs. We have helped scores of brands improve their frontlines across a variety of industries, & always, at the core, we let our passion for great customer service drive us to help our clients achieve their goals.
As a Mystery Shopping Provider, we help companies like yours grow. We are passionate about YOUR Front Line. Your employees should have the insights to improve, & to have someone by their side to help them on their way. We work together with your front line & create a desire to perform, grow, & be the best.
Now, with more years of experience in the business of Mystery Shopping, we have grown into a multicultural company with wider reach & local roots. We have the right set of tools & expertise to customize solutions for your business. You will find – from our very first meeting with you – that we are much more than just a Mystery Shopping Provider.
In us, you will find willing partners who are as passionate about your business – from front line to bottom line, from your products & services to your customers – just as you are, because, looking back, for us it’s always been personal.
Why Our Mystery Shopping, Mystery Audit, Secret Shopping, Research Shopping, & Mystery Consumer Research Fieldworks ?
Reputable Secret Shopping Companies use Mystery Shopping Programs to highlight areas in need of improvement in Business Performance & Processes. Knowing where the problems are is the first step to fixing them & soaring past your competition.
Among other things, Mystery Shopping can help:
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Our Mystery Shopping, Mystery Audit, Secret Shopping, Research Shopping, & Mystery Consumer Research Fieldworks: What It Is?
Mystery Shopping is one of our core competencies. In a nutshell, Mystery Shopping is a Market Research tool where people observe the quality of products &/or services while acting like a regular customer. This information is then collated & analyzed to create actionable insights.
Also called ‘Secret Shopping’, ‘Research Shopping’, or ‘Mystery Consumer Research’, Mystery Shopping is a Qualitative & Quantitative tool allowing business to experience their own Processes, Products & Services from the perspective of their customers.
Mystery Shopping can be adapted to many different industries that offer a Service or a Product. Mystery Shopper Services are performed all the time for Hotels, Airlines, Restaurants, & Retail Shops.
Some Secret Shopping Companies choose to specialize in one or two specific Industries; James Areh Cognisance® has broad experience across several Industries – Automotive, Finance, Fashion, Retail, to name just a few.
Our Mystery Shopping, Mystery Audit, Secret Shopping, Research Shopping, & Mystery Consumer Research Fieldworks: Why Choose Us?
What James Areh Cognisance® can do for you:
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Mystery Shopping is used to measure & improve the quality of the overall experience provided by any business focused on delivery of great customer service.
Mystery Shoppers are recruited to visit Stores, Restaurants, Showrooms, Venues, Outlets, Call Centers & even Online Sites… in fact anywhere that customers interact with a business.
Mystery Shoppers are trained to ensure they know what to look for, they understand what ‘good’ looks like & they provide an Objective Assessment against Pre-defined Criteria. The role requires excellent Listening, Observation & Recollection Skills.
The great news is that as a Mystery Shopper you choose the assignments that are most relevant to you & your Lifestyle. The best Mystery Shoppers feel comfortable in the environment that they are measuring, because the chances are, they’re already customers of the brand or retailer.
You are paid for your time & where a purchase is required, the cost of the reimbursement. With measurements taking place every day, & a growing client list too, you’ll have plenty of interesting assignments to choose from.
We provide you with Custom, Agile Customer Experience Research Solutions, deliver Proactive Insights, & Role-specific Reporting, supporting you in quickly distilling Learnings & Outcomes, leading to direct action across your organization.
Our Mystery Shopping, Mystery Audit, Secret Shopping, Research Shopping, & Mystery Consumer Research Fieldworks: Our Tailored Services & Audience
You can Choose to Tailor your Solutions to a Specific Focus such as:
Customer Centered
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Business Focused
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Employee Centered
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James Areh Cognisance® successfully provides complete Mystery Shopping, Intercept Interviewing, Compliance Auditing, Surveys & other Solutions to leading companies across a wide range of Industries.
We’re Equipped to work with your entire Franchise, or part of it, to help you enhance Customer Experiences at every Touchpoint, such as:
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James Areh Cognisance® is purpose-built to help brands Measure, Understand & Improve the Customer Experience across critical Touchpoints & Channels, as in:
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Our Mystery Shopping, Mystery Audit, Secret Shopping, Research Shopping, & Mystery Consumer Research Fieldworks: Our Retail Audit Research Fieldworks
In a world characterized by exponential proliferation of new brands & declining brand loyalty, it is but imperative that every marketer is trying to create his unique differentiation with his customers or channel partners. Much of these efforts are targeted at the end consumer when s/he goes in to purchase the product or service.
As a result, Customer Experience Management, as part of the larger Customer Relationship Management (CRM) strategy, is increasingly gaining importance. Little wonder that every kind of service organizations is today using this powerful tool to measure their value quotient from a customer perspective. Mystery audit, in that sense, is not a fault-finding exercise but a fact-finding exercise.
We meticulously measure & report on aspects like quality of your sales staff including their product knowledge, efficacy of customer engagement & adherence to standard sales procedures (SSP), product placement in store, nature & type of competition prices & schemes that is denting your sales etc.
We are one the leading Mystery Audit Companies in Nigeria & Africa-wide & aspire to become pioneers in the industry.
Our Mystery Shopping, Mystery Audit, Secret Shopping, Research Shopping, & Mystery Consumer Research Fieldworks; What We bring to the Table
What James Areh Cognisance® brings to the table as regards Our Mystery Audit / Retail Audit Programs are as follows:
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Other Retail Audit Solutions from us are as follows:
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Mystery Shopping is one of our core competencies. In a nutshell, Mystery Shopping is "Our Thing"
Our Service Terms & Conditions
Note:
It is worthy to note that the Context of the word “Consumer” as used by James Areh Cognisance® widely implies either: Value-Chains, Actors, Individuals, Corporates, Communities, Sellers, Buyers, Customers, Players, Consultants, Experts, Influencers, Suppliers, Purchasers, Distributors, Supply-Chain, Distribution-Chain, Marketers, Families, Stockists, Agencies, Government, Representatives, Markets, Sectors, Users, Industries, or Beneficiaries.
Our Market Research, Market Surveys, Fieldworks & Data Collections Capabilities & Access are Wide Ranging.
For more information on how we can provide further insight for you, your business, or your clients, we would encourage you to contact us to Buy Now or Subscribe or Discover more.
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